FAQ – ExklusiveFahrzeuge

Frequently Asked Questions (FAQ)

1. What products do you sell?
We specialize in high-quality cars and automotive spare parts tailored for various makes and models. Our inventory includes both new and certified used vehicles, as well as genuine and aftermarket spare parts.
2. Do you ship all across Germany?
Yes, we deliver to every region in Germany, including major cities like Berlin, Munich, Hamburg, and Frankfurt, using reliable courier services.
3. How long does shipping take?
Standard shipping usually takes 3-7 business days. Express shipping options are available on select products with delivery in 1-2 business days. Large items or vehicles may have customized delivery schedules, which will be communicated during purchase.
4. What are your shipping costs?
Shipping costs depend on the product’s size, weight, and destination. They are calculated at checkout. Occasionally, we offer free shipping promotions for qualifying orders.
5. How can I track my order?
After your order ships, we send a tracking number via email so you can monitor the status through the courier’s website.
6. What is your return and refund policy?
We accept returns within 14 days of delivery if the product is unused, in original condition, and packaging. Please contact our support team to initiate a return. Refunds are processed after we receive and inspect the item.
7. How do I request a refund?
To request a refund, contact us at support@exklusivefahrzeuge.com with your order details. Our team will guide you through the process.
8. Do you offer warranty on your products?
Yes, all cars and spare parts come with a warranty period that varies by product type. Warranty details are provided with each purchase. Please contact support for specifics on your order.
9. Are your spare parts genuine?
We offer a mix of genuine OEM parts and high-quality aftermarket parts. All products meet rigorous quality standards and come with warranty coverage.
10. Can I cancel my order?
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped. Please contact support immediately for assistance.
11. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers. All payments are processed securely.
12. Do you ship internationally?
Currently, we ship only within Germany. If you require international shipping, please contact us to discuss options.
13. What if my order arrives damaged?
Inspect your package immediately upon arrival. If you find any damage, report it within 48 hours by contacting support@exklusivefahrzeuge.com with photos and order details.
14. Can I get help choosing the right parts for my car?
Absolutely! Our customer service team is happy to assist you in selecting the correct parts based on your vehicle make, model, and year.
15. How do I contact customer support?
You can reach us via email at support@exklusivefahrzeuge.com or call us at +49 30 12345678 during business hours (Mon-Fri, 9am – 6pm CET).
16. Do you offer installation services?
We currently do not offer installation services. However, we can recommend trusted local mechanics and garages upon request.
17. How secure is my personal information?
We prioritize your privacy and use industry-standard encryption to protect your personal and payment information. Please refer to our Privacy Policy for more details.
18. Can I modify or update my order after placing it?
Modifications can be made within 12 hours of placing your order if it has not been processed yet. Contact support immediately to request changes.
19. Are there any discounts or promotions?
We offer seasonal promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on special offers.
20. What if the part I need is out of stock?
If an item is out of stock, please contact us to check availability or expected restock dates. We may also suggest alternative compatible parts.