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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Return and Refund Policy

Welcome to ExklusiveFahrzeuge.com. We take pride in offering high-quality cars and genuine spare parts to our valued customers. Please read our Return and Refund Policy carefully to understand your rights and obligations when purchasing from us.

1. Returns

Due to the nature of our products (vehicles and automotive parts), returns are generally accepted only under specific conditions outlined below:

  • Faulty or Damaged Products: If you receive a product that is defective, damaged during shipping, or incorrect, please contact us within 7 days of delivery with photographic evidence.
  • Non-Returnable Items: Vehicles sold as-is, customized parts, or products marked as non-returnable cannot be returned.
  • Return Process: Approved returns must be returned in their original packaging with all included accessories and documentation.

2. Refunds

Refunds will be processed under the following conditions:

  • If your return is approved, we will issue a refund using your original payment method within 14 business days of receiving the returned product.
  • Refund amounts may be subject to deductions for shipping and handling fees unless the return is due to our error or defective product.
  • For vehicle purchases, refunds are only processed if the sale contract includes a return clause or if required by applicable consumer protection laws.

3. Exchanges

We offer exchanges for faulty or incorrect spare parts where possible. Please contact our customer support within 7 days of receipt to arrange an exchange.

4. How to Initiate a Return or Exchange

To request a return, refund, or exchange, please:

  • Contact our customer service team at contact@exklusivefahrzeuge.com or call us at +49 123 456 .
  • Provide your order number, details of the product, and reason for return or exchange.
  • Include clear photos if the product is faulty or damaged.

5. Shipping Costs

Customers are responsible for return shipping costs unless the product was faulty, damaged, or incorrectly sent by us.

6. Cancellation Policy

Orders for spare parts can be cancelled within 24 hours of purchase. Vehicle orders cancellation policies vary depending on the contract signed and applicable laws. Please contact us immediately if you wish to cancel an order.

7. Contact Us

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at:

Email: contact@exklusivefahrzeuge.com
Phone: +49 123